If you've encountered an issue and would like to request a 4thID credit on your account, please send an email to support@4thid.com with the following information:

- Issue description

- Time of transaction
- Email of the affected 4thID account

- Store credit amount requested

4thID Credit can be used within the 4thID application.

If you require a refund to your campus card directly, please contact your institution's financial department.