General Questions

Q: I paid for the machine and it didn’t start.

Oh suds! That’s frustrating! Please email support so we can work on making it right.

Q: I paid for my cycle, picked my cycle, but now I want to change the temperature.

If you have started a washer, unfortunately the temperature cannot be changed once the start button has been pushed. Feel free to email support so we can try to make it right for you.

If you have started a dryer, you can simply pick the temperature you want.

Q: I started my washer and now I’m seeing DE1 (de1, del, dEl,).

Easy fix! That error code simply means the door is not closed all the way. Give it another try!

Q: I started the washer and now I’m seeing EFL (efL, EFL, EF1).

Oh suds! Sounds like there is a physical issue with the machine. Please email email support  so we can help you and dispatch a service technician.

Payment Questions

I paid for the wrong machine and I’d like a refund.
Q: My payment failed because my card was compromised, I have a new one to add.

You may add a new card to your account at any time! Follow the steps below:

  • Navigate to your Account Settings on your Washlava app.

  • Choose Payment Details.

  • Choose Add New Card…

  • Insert you card information through our secure processor, Stripe.

*Note: you may only have 4 cards on your account at a time. If you already have 4 cards, call us for help!

Account Questions

Q: I’d like to update part of my account information.

No problem! Navigate to your Account Details and update as needed. If you need extra assistance, email support for our help. If it’s sensitive information, please call us and we’ll be glad to help you in a secure manner.

Q: I’d like to delete my account.

Well, that’s heartbreaking. We’re sad to see you go but understand circumstances change. Please email support complete the process.

Still in need of help? Leave a message with our support team at 1-866-420-2423 with your contact details and we'll happily assist!